Our products are designed for active and leisure moments, designed to fit and feel great on professional men, husbands and fathers. Each product page includes a detailed size chart.

For the best fit, we recommend measuring your favourite shirt or shorts and comparing those measurements with our size guide.

As a general guide, choose your usual size - our fits are designed to be true to size but may feel more athletic.

We’re also developing a new fit‑recommendation feature that will provide guidance based on your weight and body profile. Stay tuned, it's coming soon.

You can place an order and check out as a guest. Just enter your email so we can send you updates about your order. If you’d like to view past orders made with the same email address, simply create an account and they’ll appear automatically.

Once an order is placed, we’re unable to make changes to it. If you need to update your shipping address or contact details, please reach out to our customer service team or chat with us immediately after placing your order.

Because payment is processed at checkout, we’re unable to cancel or reverse the charge if an incorrect credit card or payment method was used.

Orders can be cancelled up until they are processed by our team. If you need to cancel, please contact us or use our chat as soon as possible so we can action your request.

If your order hasn’t been processed yet, you’ll receive a confirmation of cancellation. After this point, we may not be able to cancel the order as it could already be on its way.

If you’ve already received an order confirmation email, cancellation may no longer be possible. However, you’re always welcome to request a return or exchange once your order arrives.

Enter your gift card, store credit, or discount code in the “Gift card or discount code” field at checkout. Please note that only one discount code can be applied per order.

We accept all major credit cards, including Visa, MasterCard and American Express (gift cards included), as well as PayPal. Please note that we’re unable to split payments across multiple methods in a single transaction.

For credit‑card payments, the name and billing address must match the details held by your card issuer. If they don’t, the order may be cancelled. All refunds are issued to the original payment method.

Once we’ve received and processed your return, we’ll send you an email confirming that your refund has been issued. Please allow up to 10 business days for the refund to appear in your account.

Orders are processed within 2 business days of order confirmation. During sale periods, processing times may be longer. We ship Monday to Friday, and orders confirmed after 5:00pm AEST will begin processing the next business day. Once your order is picked, packed and shipped, you’ll receive a shipping confirmation email. You can track your order using your order number and email, or by using your tracking number on our Order Status page  https://www.athleyz.com/apps/order.

We aim to process your order as soon as it’s confirmed, which means we’re often unable to change the shipping address. However, please contact us or use our chat immediately and we’ll do our best to help. When reaching out, include your order number and the correct shipping address.

Delivery times vary depending on the destination and the shipping method selected.

• Standard Delivery: Typically arrives within 5-7 business days.
• Express Delivery: Typically arrives within 2-3 business days.

We are currently in the process of setting up international shipping. This new functionality will be made available soon. Until then we only ship from our warehouse to our customers in Australia.

We offer free standard shipping within Australia on orders over $150 AUD (excluding gift cards). For orders under $150 AUD, or if you choose expedited shipping, a flat $10 AUD fee applies. International shipping will be available soon.

Athleyz processes and ships orders Monday to Friday, excluding Australian public holidays. Orders placed before 1pm AEST on a business day typically ship the same day. Orders placed after 1pm AEST, or on weekends or public holidays, will ship the next business day. You’ll receive a shipping confirmation email once your order is on its way.

During peak periods, such as sales or seasonal promotions, processing times may be longer.

For detailed information on shipping locations, transit times and pricing, visit our Shipping page: https://www.athleyz.com/pages/shipping. You can track your order through your shipping confirmation email or via our Order Status page: https://www.athleyz.com/apps/order.

Please note that all shipping fees are non‑refundable.

We’re sorry to hear that your order arrived damaged, incorrect or missing an item. Please report the issue to our customer support team or chat with us so we can assist you as quickly as possible.

To help us resolve the issue, please provide:

• A brief description of the damage, or the name of the incorrect or missing item
• A photo of the damaged or incorrect product Please note that any damaged, incorrect or missing items must be reported within 7 days of delivery.

While we can’t always guarantee an exact replacement due to stock availability, we’ll do our best to make it right.

If no one is home at the time of delivery, the carrier will leave your package in a safe location.

Please check around your property and with neighbours or building management who may have collected it on your behalf. Also, double‑check the shipping address in your order confirmation email to ensure it was sent to the correct location.

In some cases, packages may be marked as delivered but take a little extra time to arrive.

If you’re still unable to locate your order, please contact our customer support team. Investigations can take up to 2 weeks. Missing orders must be reported within 7 days of the delivery date; requests made after this period cannot be guaranteed a resolution.

Free shipping is automatically applied at checkout. The free‑shipping threshold is calculated after discounts and does not include gift cards. For example, if the threshold is $100 and you purchase a $50 product and a $50 gift card, shipping fees will still apply.

Yes, you can return any eligible product received as a gift for store credit or a free exchange within 30 days of purchase. Please contact our customer service team via the contact form or chat with us, and provide the order number and shipping postcode so we can assist you.

We offer one exchange per item per order. Additional exchanges for the same item will incur a $5 processing and shipping fee.

Please note that gift cards are non‑refundable, and clearance or final sale items cannot be returned or exchanged.

We offer refunds and exchanges within 30 days of delivery. To be eligible, items must be returned in their original condition, with all tags and packaging intact. Returns and exchanges are processed once the item has been received and inspected. Please note that final sale, clearance items, and customised products are not eligible for return or exchange. For details view our Return & Exchange Policy.

For exchanges, we’ll ship your replacement item as soon as it’s available. Exchanges are typically processed within 2 business days of our returns team receiving your item. Refunds may take a few additional days to appear, depending on your bank or credit card provider.

Returns & exchanges incur a $2.50 processing fee. Original shipping fees are non‑refundable.

To start a return or exchange, visit https://www.athleyz.com/apps/order/returnpage and enter your order number and email address. Your order number can be found in your confirmation email, invoice, or packing slip.

Once your request is approved, you’ll receive a prepaid return label via email. Exchange orders will be shipped to the same address as the original order. If you need to update the address, please contact us before the exchange has been processed or shipped.

We recommend reusing our packaging when returning your items.

Returns & exchanges can be shipped to: Athleyz Pty Ltd, 41 Cronulla Street, Suite 477, New South Wales, 2230, Australia.

Yes, we offer variant exchanges. You can swap your item for a different size, colour, or any product of the same price through our Returns & Exchanges portal: https://www.athleyz.com/apps/order/returnpage.

If you’d like to exchange your purchase for an item with a different price, please contact our customer service team or chat with us and we’ll assist you.

Your refund will be issued to the same credit card or payment method used for the original purchase. We’re unable to refund to a different card or payment method. If your card has been lost, stolen or cancelled, please contact us directly and we’ll work with you to find a suitable solution.

To use your rewards points, copy the code that we shared with you and proceed to checkout. Enter your code in the ['Discount Code'] field.

Click ['Apply'] to see your new total before finalizing your order. Only one code can be used per order.

If you've received a referral link, you may not see your discount right away, but don't worry. Once you add products to your cart, you'll see the discount applied at checkout. Be sure to double-check it has been applied before paying.

We don’t currently offer gift wrapping or gift messages, but we’re working on introducing this service, along with special gifting options for key sales events. Stay tuned, more to come.

For special occasions such as Father’s Day and Christmas we offer special bundles with gift wrapping and messaging.

Yes! As long as you check out using the email linked to your Athleyz Awards account, you’ll earn 1 point for every $1 spent. Whether it’s full‑price or on sale, the points are yours.

Can I use a discount code or Athleyz Awards on final sale items?

Discount codes and Athleyz Awards points can’t be used on sale items. Hold onto your points and save them for your next purchase.

To apply a gift card, store credit, or discount code:

• Proceed to checkout and enter your code in the “Gift card or discount code” field.
• Select Apply to update your order total before completing your purchase.
• Only one code can be used per order.

If you’re having trouble applying a code, try clearing your browser cache or using a different device.

If you receive an error message when applying a promo or discount code, it may be due to one of the following reasons:

• The code was entered incorrectly. Double‑check for common mix‑ups, such as entering an “O” instead of a “0”.
• First‑order discounts are only valid for new customers who have signed up for our mailing list. These codes can only be used once.
• Only one code can be applied per order. Our discount codes cannot be combined.
• Discounts are unique to each customer. A code assigned to another customer will not work.
• First‑order discounts apply only to full‑priced items and cannot be used on discounted products, clearance items or final sale promotions.
• Promo and discount codes cannot be used to purchase gift cards.

If you’re still having trouble applying your code, please reach out to us via chat and we’ll be happy to help.

If you’d like to apply a promo code to an order you’ve already placed, please contact us with your order number and the promo code you’d like to use.

Please note that we can’t guarantee a retroactive discount, as each promo code has its own terms and conditions.

If you’d like to unsubscribe from our emails, simply click the “Unsubscribe” link at the bottom of any email from us. You’ll stop receiving promotional and marketing messages, but you’ll still receive essential transactional emails related to your orders.

You can contact us and submit a request to have your data removed.